Privacy Policy

1. Who we are

Cognitude ("we", "our", "us") operates an AI-powered adaptive digital experience platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information about visitors and users of our platform and website.

2. Information we collect

• Account data: name, email address, company name, and role when you register.
• Usage data: pages visited, time on page, clicks, and feature usage within the platform.
• Visitor signals: UTM parameters, referrer, device type, and approximate geographic region for personalisation purposes.
• Chatbot interactions: messages sent to CogBot are processed to generate responses and may be stored for quality assurance.
• Technical data: IP addresses, browser type, and session identifiers.

3. How we use your information

• To provide, operate, and improve the platform.
• To personalise your experience based on your role, tenant, and behaviour context.
• To send account-related communications (e.g. onboarding, billing, security alerts).
• To analyse aggregate usage patterns and improve our AI models and rules engine.
• To comply with legal obligations.

4. Data sharing

We do not sell personal data. We may share data with:

• Service providers (e.g. cloud infrastructure, analytics tools) who process data on our behalf under data processing agreements.
• Your organisation (tenant admin) who has legitimate access to usage data within their tenant boundary.
• Authorities when required by applicable law.

5. Data retention

We retain personal data for as long as your account is active or as needed to provide services. Analytics event data is retained for 24 months. Chatbot interaction logs are retained for 12 months. You may request deletion at any time.

6. Cookies

We use essential cookies for session management and authentication. We use analytics cookies to understand platform usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@cognitude.ai.

8. Security

We implement industry-standard security measures including TLS encryption, JWT-based authentication, role-based access control, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by prominently posting a notice in the platform. The "Last updated" date at the top indicates when it was last revised.

10. Contact

For privacy-related enquiries, contact us at privacy@cognitude.ai or write to: Cognitude, Privacy Team, 1 Innovation Drive, London, UK.